Warranty, Delivery and Returns
Premier Grass product warranty is valid for a period up to 10 years from the date of purchase against decolouration, including ultra violet degradation and excessive fading. (Excluding Premier Tanami Exhibition Range)
Premier Grass will repair or replace, as it deems necessary, those materials which exhibit such defects resulting from ultra-violet degradation and excessive fading. Premier Grass does not warrant against normal wear and tear, or matting. Cleaning and grooming maintenance is the responsibility of the consumer. Premier Grass also does not warrant damage caused by animals, improper use, neglect, lack of maintenance, vandalism, floods, change in the water table, animal waste, magnified UV rays (except Heat Block Nylon 28 grass) or other acts of mother- nature.
Premier Grass will repair or replace, as it deems necessary, those materials which exhibit such defects resulting from ultra-violet degradation and excessive fading.
Premier Grass does not warrant against normal wear and tear, or matting. Cleaning and grooming maintenance is the responsibility of the consumer. Premier Grass also does not warrant damage caused by animals, improper use, neglect, lack of maintenance, vandalism, floods, change in the water table, animal waste, magnified UV rays (except Heat Block Nylon 28 grass) or other acts of mother- nature.
Clearance items or some rolls may have creases on them. To get rid of them simply place the grass unfolded on a flat surface under the sun for sometime and overtime lines may settle down. If you find the creases then please do not use, cut or install the grass and return back to the warehouse and we will replace them. Clearance products are nonrefundable.
THIS WARRANTY specifically does not in any way regarding material applied or labour performed. Installation and/or labour warranties are exclusively between the consumer and the installation company. This warranty must be presented with a dated installation contract to verify lifespan.
Please note, delivery fees are not covered by warranty. Warranty applies to the manufacturing fault of the product only. The buyer will be responsible for all freight/delivery charges if replacement of the faulty product is required. Customers who request us to courier their items must allow enough time frame for their delivery. Delivery time will be an approximate guild only. We are happy for you to organise your own courier company and they can collect it from our warehouse. Premier synthetic Grass will take no responsibility for late deliveries or any courier mistakes. We recommend to insure your goods to minimise any issues caused by courier companies or organise your own courier.
To get the cover for your product you must register online for the warranty within 10 business days of the purchase date on the invoice.
Returns – If you have made the wrong decision or taken the grass away, and change your mind, you must contact us within 24 hours. We will not refund for the products more than 24hrs since purchase or product has been used. A 20% re-stocking fee will be charged for returned goods.
Shipments and Returns
Your Order Shipment
Packages are generally dispatched within 3 business days after receipt of payment and are shipped via courier with tracking and drop-off with signature. If you prefer delivery by courier and not required the signature, you must let us know while placing your order. Please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. If you prefer your courier company then please call us to organise them to collect it from either Brisbane or Melbourne warehouses.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk. After dispatching the item from the warehouse it is your responsibility to track your order and contact the courier for more information. We recommend to insure your goods prior to placing the order by calling us on 03 9395 3985
Packages are generally dispatched within 3 business days after receipt of payment and are shipped via courier with tracking and drop-off with signature. If you prefer delivery by courier and not required the signature, you must let us know while placing your order in writing. Please contact us before choosing this method. We may provide you with a link to track your package online. If you prefer your courier company then please call us to organise them to collect it from either Brisbane or Melbourne warehouses.
Shipping fees include handling and packing fees as well as postage costs (Please Note: Failure be on site upon by Courier incur additional charges). Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk. We recommend to insure your goods prior to placing the order by calling us on 1300 705 806
Please note:
Delivery fees are not covered by warranty. Warranty applies to the manufacturing fault of the product only. The buyer will be responsible for all freight/delivery charges if replacement of the faulty product is required.
Customers who request us to courier their items must allow enough time frame for their delivery. Delivery time will be an approximate guild only. We are happy for you to organise your own courier company and they can collect it from our warehouse. Premier Synthetic Grass will take no responsibility for late deliveries.